Q: I lost one earring. Can I buy a replacement?
A: Since Sue Huston produces only limited edition collections, it is best to immediately call the store where you made the purchase. If they do not have another pair, you can ask them to contact us to see if we still have another pair available. Because earrings are produced as a pair, the store can only sell them as a pair and cannot sell them individually.
Q: I was on vacation and bought a Sue Huston design. I would like to purchase a matching piece from the collection. How can I find similar styles?
A: It is best to contact the store where you made the original purchase. They usually carry many styles that complement each other and they’ll be more than happy to help you. We choose our store locations based on their outstanding customer service, so our retailers will be very accommodating in your search and will be able to ship items to you.
Q: I am noticing my sterling silver jewelry looks dull or slightly yellow. What can I do?
A: Our sterling silver jewelry is finished with a final red rouge polish to give it a high luster and long lasting shine. However, with neglect it can start to look dull, yellow, then even turn a dark grey. It is very easy to keep your jewelry looking as beautiful and bright as the day you received it. Start by using a high quality silver polishing cloth imbedded with an anti-tarnish compound to remove any tarnish build-up. Then store your jewelry in a plastic baggie to protect it from the oxidation process that occurs when silver comes into contact with oxygen. By storing your jewelry in plastic, you will rarely need to polish it. Mild soap and water will also remove dirt and oils. Be very careful to keep the polishing cloth away from porous stones such as pearls, opals, mother of pearl, coral and shell. Sue Huston polishing cloths can be purchased from your favorite Sue Huston retailer.
Q: Why can’t I see more photos or order direct from your web site?
A: All Sue Huston collections are produced in limited quantity and many sell out the week they are introduced. Stores quickly take as many designs as they can, so their locations are the best place to view and purchase the designs. Our Premier Retailers stock the largest selections. All of our retailers are hand chosen by Sue and they do an excellent job of showcasing their individual collections in a creative and inviting atmosphere. We feel this is the best way to offer Sue Huston’s designs for purchase.
Q: Can I purchase Sue Huston designs from any internet site?
A: Currently, Sue Huston has not granted permission to any store or internet site to sell her collections via the internet. She values the relationship with her retailers and honors their exclusivity. By allowing stores to sell her designs on the internet, she feels this would infringe on the exclusivity that her retailers enjoy.
A: Since Sue Huston produces only limited edition collections, it is best to immediately call the store where you made the purchase. If they do not have another pair, you can ask them to contact us to see if we still have another pair available. Because earrings are produced as a pair, the store can only sell them as a pair and cannot sell them individually.
Q: I was on vacation and bought a Sue Huston design. I would like to purchase a matching piece from the collection. How can I find similar styles?
A: It is best to contact the store where you made the original purchase. They usually carry many styles that complement each other and they’ll be more than happy to help you. We choose our store locations based on their outstanding customer service, so our retailers will be very accommodating in your search and will be able to ship items to you.
Q: I am noticing my sterling silver jewelry looks dull or slightly yellow. What can I do?
A: Our sterling silver jewelry is finished with a final red rouge polish to give it a high luster and long lasting shine. However, with neglect it can start to look dull, yellow, then even turn a dark grey. It is very easy to keep your jewelry looking as beautiful and bright as the day you received it. Start by using a high quality silver polishing cloth imbedded with an anti-tarnish compound to remove any tarnish build-up. Then store your jewelry in a plastic baggie to protect it from the oxidation process that occurs when silver comes into contact with oxygen. By storing your jewelry in plastic, you will rarely need to polish it. Mild soap and water will also remove dirt and oils. Be very careful to keep the polishing cloth away from porous stones such as pearls, opals, mother of pearl, coral and shell. Sue Huston polishing cloths can be purchased from your favorite Sue Huston retailer.
Q: Why can’t I see more photos or order direct from your web site?
A: All Sue Huston collections are produced in limited quantity and many sell out the week they are introduced. Stores quickly take as many designs as they can, so their locations are the best place to view and purchase the designs. Our Premier Retailers stock the largest selections. All of our retailers are hand chosen by Sue and they do an excellent job of showcasing their individual collections in a creative and inviting atmosphere. We feel this is the best way to offer Sue Huston’s designs for purchase.
Q: Can I purchase Sue Huston designs from any internet site?
A: Currently, Sue Huston has not granted permission to any store or internet site to sell her collections via the internet. She values the relationship with her retailers and honors their exclusivity. By allowing stores to sell her designs on the internet, she feels this would infringe on the exclusivity that her retailers enjoy.